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Lee C

1 reviews | Active since Mar 2014

07 Apr 2025, 13:24

Capitec Business banking is appalling

3 weeks of struggling, numerous calls to the support line , being kept on hold for hours and I still cant access my new bank cards to change the pin. I have been passed from pillar to post. No oner takes ownership, no one assists. Appalling service for a business banking. How hard can it be to link me to internet banking and get my bank cards to work?

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Replies (4)
LC
Lee C's update07 Apr 2025, 13:33
Reviewer Update
29 minutes on the line and I cant Vuyani to give me the contact details of the manager of the relationship suite so I can complaint about my service - why do I have to fight to get a manager to assist me
LC
Lee C's update07 Apr 2025, 13:48
Reviewer Update
I have been on the line 42 mins , 3 request later and I still cant get the details of the my Relationship manger or their supervisor Mr Vuyani Mzelashe whop had me on the line now 45 minutes refuses to give it to me, my issue is till not resolved. Unbelievable
LC
Lee C's update07 Apr 2025, 14:04
Reviewer Update
51 minutes and my issue still not resolved. Still dont have the cards activated or internet banking profile linked or the pins changed as I requested. I run a business and cant reach anyone in escalations to assist me. Vuyani refuses to escalate me or assist , my cards arent working and I am still where I was an hour ago. Shocking
Capitec Bank
Capitec Bank's reply07 Apr 2025, 14:37
Official
Good day Lee Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank