Capitec Business Banking does not care about me or my business. If I'm wrong... Prove it to me

Old Mercantile client here I was actually so happy when I heard that Capitec Business would be taking over Mercantile because I knew that they bring Technology and a young spirit of innovation.

Now.. just a few days into Capitec Business Bank and their new online business banking.

My overdraft malfunctions. It shows on statements that I have funds available in my overdraft yet I have no way to access it. My Capitec Business banker suggested an overdraft increase... its been more than a week today. If I don't ask .. I don't get feedback either. But also, why suggest an increase if you cant even let me access the funds my online banking shows as available?

There are a large amount of funds on hold on my account for purchases and EFT's made since the beginning of April. I'm not talking about R5k... its way more. When I ask my banker to explain to me why this is happening... the reply is: I cant explain this because we don't know why it is happening. I was told by Capitec that 13000 clients have this same problem. Scary. Apparently the tech/IT team is working on this... again... no feedback if I don't ask.

I have funds coming in of which portions disappears.. no one bothers to explain this to me. Surely I must be able to see a trace of where it goes. It is apparently to cover funds that was placed on hold. If I swipe my card now and the funds gets removed out of my account and I see that it is not available anymore. How can new funds that come in be used to cover things that I already paid for?

On top of this, when I called the first time, my Banker said he would call me back in 20min time. After a whole day of calling Capitec, with my Banker not being available I was told by him when I finally reached him at the very end of the day that they had IT problems. A whole day wasted. The next day the same thing happened... This time at the end of the day I was told that communication could not happen for the whole day because of a power problem at Capitec head office. Really??

I feel left in the dark, cheated and treated like an idiot. Communication is everything.

I told my banker that this could mean that I would have to close my business doors... There was no empathy. No effort to calm me down and no real assistance.

I am disappointed beyond what I thought could be possible.