Capitec Business Banking

Dear Capitec Business Banking,

I am writing to express my profound disappointment and frustration regarding an incident that occurred on Tuesday, 23 July 2024, at approximately 07:30 at the Riverwalk Shopping Centre in Three Rivers, Vereeniging.

On the aforementioned date and time, I attempted to make a cash deposit at your ATM located at the mentioned shopping centre. However, the ATM malfunctioned, swallowing my cash without providing a transaction slip. The machine merely returned my card without completing the transaction or providing any confirmation of the deposit.

I promptly reported this matter to the branch manager and Capitec Business Banking. I was assured that the branch manager would contact me later that day with an update. To my dismay, I have not received any communication from either the branch manager or the business banking department.

This lack of follow-up is both unprofessional and deeply concerning. As a business client, I rely on efficient banking services to manage my company's finances. The potential loss of funds due to your faulty equipment, coupled with the absence of timely communication, is causing significant stress and disruption to my business operations.

I understand that an investigation may be necessary, but a 14-day waiting period is simply unacceptable. My business cannot afford to have its cash flow impeded for such an extended period due to an error on your part.

I demand immediate attention to this matter. Please provide a detailed explanation of the incident, a concrete timeline for the resolution, and assurance that my funds will be credited to my account without further delay.

Furthermore, I expect compensation for the inconvenience caused and a thorough review of your incident response procedures to prevent such occurrences in the future.

I trust that you will treat this matter with the urgency it deserves. Failure to do so may compel me to consider alternative banking arrangements and to seek recourse through the appropriate regulatory bodies.

I await your prompt response and swift resolution of this issue.

Yours sincerely, Tinesha Naidoo