Capitec Business Banking App failure

During the month of September 2025, my husband changed banks to Capitec Business. Since then he has been experiencing problems with the remote PIN. If he is away from home, the banking app does not accept the remote PIN, and he has been left embarrassed when trying to transact. We contacted Capitec on the online banking chat portal and were assisted in resetting the remote PIN. A few days later, my husband wanted to make a payment at one of the suppliers, just to have the app reject the remote PIN again. The PIN is correct, but the app won't accept it!!! This is not acceptable!!!