Capitec Business Bank - Research before you commit!!

I have been a client of Capitec Personal Banking for quite some time and I haven't had much issue with them so I decided to open a Capitec Business Account. BIG MISTAKE!! Opening the account was easy but that's where it ended. No one tells you that the app doesn't use any form of biometrics so you basically cannot access your banking app without compromising your security and having this random username written down somewhere, You then get an OTP which is needed to login so if you don't have signal due to loadshedding or are in an area with poor signal, you have no access to your banking app.

I received a welcome letter with my account number and after I google the branch code for Capitec banking, I provided my clients with these bank details. Wrong!! Apparently Capitec Business bank has a different branch code (doesn't show on Google) but they also don't inform you of that one either. All my payments failed.

Now I see there are problems with receiving notifications. Either you don't receive them at all or they are delayed and come much later. How will that help if someone clones my card or accesses my account and commits *****? It will be far too late to stop anything.

This is not a cheap account. Not only is there the monthly fee of R65 but you are also charged R5 for each and every transaction you make. At this rate, I expect far better service.

The call centre staff are not geared to business users and need a spruce up for sure.

Capitec Business, you need to pull up your socks and get with the programme. Keep up with the times or you will be left behind.