Capitec Business Bank poor service costing clients money

Most useless service. We made a wrong payment on the app, realized it immediately, contacted help department within 5 minutes. They send forms for reversal as the app didn't allow reversals. Filled in all the forms within half hour. We phoned them again. The reference no wasn't working. Filled in the forms again twice and send it to 2 mail addresses. Spoke to a few representatives who were dragging feet. The beneficiary account is at Fnb. We phoned them. They said only Capitec can stop it. We phoned Capitec. They said Fnb must stop it. The evening the money cleared in beneficiary acc. Now we got mail of insufficient fund for reversal. Money lost due to Capitec dragging feet. 2 days later we speak to Capitec complaints department. 3 hours later no answer. They send you from one department to the other. No interest in cliet's problems. Definitely their fault. To further complaints only mail addresses. We'll close all our Capitec accounts and will tell anyone willing to listen to do the same.