SB
Sachin B

1 reviews | Active since Sept 2024

28 Sept 2024, 13:05

Capitec Business Bank NIGHTMARE

CAPITEC BUSINESS BANK!

Exactly two months ago Capitec Business Banking initiated an update to their app, which was a literal nightmare for me as I could not access my app nor use any of my available which is detrimental to my business operations. I am sure I am not the only person who experienced this. I tried in vain but to no avail to have this corrected several times, and each time was just more painstaking the previous attempt. Capitec Business get your services in order, at this point I am wondering whether a switch to another bank might be the way to resolve this unfortunately, even if it entails having to fork out more for monthly costs. I would rather pay more and get great customer service than pay less and get this shoddy excuse of customer service. Pathetic!

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Sept 2024, 14:46
Official
Good day Sachin, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank