Capitec Business Bank Limited

Really disappointed with Capitec Business Banking! We opened a business account with Capitec Business Banking through their online channel. Firstly we struggled to get a Capitec Business Card, because apparently not all branches can do it. Later on our access to the Online Bank got locked and the branch in our town can not help. We phoned the contact centre and they also could not help as the security questions was not set up (with the online channel nothing about security questions was mentioned so we were unaware). They said they would let someone send us the forms to capture. We waited until the next morning (12 hours later), still nothing. We went into our branch again and they could not helped but called a consultant again. After an hour the forms was sent, filled in and sent back to the head office. They said it will take 2 to 8 hours for the questions to be captured and then we can get the access unlocked. We waited for 16 hours, phoned them again, still no security questions. It will take 12 to 24 hours. We should call back after 24 hours that the email was sent. Great. So we waited 25 hours. Called again. Still no security questions!!! The business is standing still, we can't get the access unlocked, we can't get a card, we can't even transfer the money to our personal accounts, because of this bad bad bad BAD service! Shame on you Capitec!!!!!