GS
Graham S
1 reviews | Active since Sept 2021
26 Apr 2023, 09:38
Capitec Business Bank hates their customers
Over a year later I still do not get email notifications and no reference in smses. I have been promised an uncountable amount of times it will be sorted and get different information. THIS BANK DOES NOT CARE ABOUT CUSTOMERS!!! DO not make the mistake we did and think you will get service since Capitec bought them out. You will have uncountable amount of promises broken to update you and no one there knows anything that is going on not even more than one relationship manager we have tried.
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Replies (2)
Capitec Bank's replyOfficial
26 Apr 2023, 10:50Good day Graham
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Apr 2023, 10:50
Official
Good day Graham
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
GS
Graham S's updateReviewer Update
26 Apr 2023, 12:34To what end? I have dealt with a dozen people passing the buck and nothing has been done. I am not patient I have been wanting to resolve this for a year. My patience has far run out and if it wasn't a hassle for my clients to change our banking details and concerned on how it looks since we had them change over to Mercantile a year ago I would have left long ago and probably still will as none of my issues get resolved. I am not interested in speaking to someone else who has no clue on what is happening and passes the buck to the next bottom level person.
GS
Graham S's update26 Apr 2023, 12:34
Reviewer Update
To what end? I have dealt with a dozen people passing the buck and nothing has been done. I am not patient I have been wanting to resolve this for a year. My patience has far run out and if it wasn't a hassle for my clients to change our banking details and concerned on how it looks since we had them change over to Mercantile a year ago I would have left long ago and probably still will as none of my issues get resolved. I am not interested in speaking to someone else who has no clue on what is happening and passes the buck to the next bottom level person.