CAPITEC BUSINESS BANK FAILURE TO RENDER SERVICE.

I am deeply disappointed in Capitec Business Bank! As a small business we were excited to join the Business Bank as it caters to our needs. Or so we thought!

Since the very first day all we had was difficulties! Once my partner has access to our account I am logged out although we have dual access rights. We gave spend hundreds of rands calling in attempting to resolve this matter. We've send emails and, communicated via chat.

On call the agents are not very helpful. They don't listen to the challenges faced by the client. Coming from a sophisticated call centre environment one would think Capitec Business Bank would have an option where their agents can capture the callers complaints... One of the most frustrating experience was having to explain myself over and over to consultants. They also don't have the option to call their clients back (only the manger had this option) The Business Bank lack of capacity to render service to their business clients cost our small business more than we could afford at a crucial time in our growth journey.

We were able to make payments causing us to loose out on deals. All due to myself or my partner not being able to authorise payments... Every month after loading more than R500.00 airtime just to resolve this issue they would promise we are ready to trade without any hiccups. Just to encounter the same problem!!!

We were also unable verify if our own customers made payment... It was just a complete mess!!!

Yet, they deduct their banking fees every single month for a service they infact did not render.