CAPITEC BUSINESS BANK ***** department is nonexistent, nor in lodging a complaint, nor via telephone.

I'm beyond furious with CAPITEC BUSINESS BANK. About 3 weeks 6 SMS were sent where a certain *SS Microsoft@ showed withdrawals of R1each. I immediately transferred the money in my business account to my personal account. I lodged a secure complaint on the Capitec Banking app. 4 days later I was informed via message on the online app that no money was deducted. End. I felt like Capitec was telling me no money was deducted, what are you complaining about. I complained on social media, just to find there are more of Capitec clients with the same complaint. Today the same thing happened. I immediately transferred AGAIN the money. I TRIED to phone Capitec. Take note - TRIED. I went through 4 agents, explaining the situation, just to be transferred to another agent. The fifth transferred call I was politely informed of the business hours. End of call.

I'm sorry to say, but Capitec is the worst bank for business. I am very concerned about the fact that the number that appears on the sms, is the legit Capitec number that appears on all the transactions, although Capitec denied any transactions made. And yes, the R6 was not transferred. The second concern I have is the fact that after each R1 transaction, the precise balance on my account has shown on the sms. How is this possible? I'm sorry to say, I do not trust Capitec Bank with my money and also their reluctance to solve my complaint.