Capitec Business Bank -

I have personally banked with Capitec for over 10 years. I also have a Capitec Business Account. I have never been more disappointed in the service I have received from them in the past few weeks. I recently app**** for Vehicle finance and was told it would take 2-3 days to receive feedback. While waiting for feedback from my own bank - I received approval from two other institutions within hours of application. I received little to no feedback from Capitec and reached out on the 4th business day since my application was submitted and was informed that they were still processing documents. The fifth day came with no answer. Credit department called to ask a few questions only because I had submitted a complaint and query. 5th day told I would get feedback in the afternoon. Late afternoon I received an email to let me know they were still busy and would only give me an answer in the morning. Morning came and went with no communication. I had to keep calling and emailing to query the application. An entire week after submitting my application, I just received an email stating that the application was declined (at 4:33pm) on a Friday afternoon. I reported ***** on my account in December - and still have not received feedback. Sadly - since Capitec took over Mercantile bank, the service has declined and I am feeling more like a number than a valued customer. Sadly, my experience over the last little while has diminished my trust in the brand and I am not sure I will continue to promote them as an efficient business bank. I am considering alternate options.