Capitec Business Bank

Both our business accounts is at Capitec Business. I am in possession of 3 new cards of which I cannot use one to carry on with my business as they don't even reflect on the Business banking app under cards, so I can't activate set limits or use it. I have phoned numerous times and there is just no better outcome than it will be escalated. This is very bad seeing as I am now looking into what other banks can offer me in business banking and move to a bank that is able to assist me with my problems. Very unprofessional having to struggle like this.