WG
Wilhelm G

1 reviews | Active since Oct 2022

06 Jan 2025, 19:13

Capitec Business All the empty promises.

Last year I filed a complaint that I cannot do immediate transactions after 6 at night. All banks in the world allow it but only capitec Business doesn't. After the complaint was filed I was contacted and said it would be resolved urgently but I need to add to my complaint that it was resolved which I have done. Its almost a year later and I still can't make immediate payments. I am a business owner and it is imperative for me to make payments any time of the day or night. I have a medical condition that causes severe dizziness and many times I need to transact any time during the night but it does not seem Capitec care too much for their customers. Please don't phone me unless this is resolved.

I will not remove this comment until this has been resolved. This is pathetic. Don't promise something to save your reputation if you don't plan to follow through. It breaks trust.

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Jan 2025, 21:54
Official
Good day Wilhelm, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec