Capitec Business Account ***** & New Card Issue

I had ***** committed on my Capitec Business account on 30/12. They stole a total amount of R7500 out of my account without any OTP pins or notification from Capitec. The same amount was deducted 20 x times 23h00 at night. I was sent forms to fill out. I sent the forms numerous times and I had to send numerous follow up emails and got no response in two weeks time. I also had to call twice to confirm receipt of the documents.

For a month now I have been struggling to order a new card for the business. I called 2 times and both times I was given a short answer of you have to log onto the internet banking on your computer to order a new card. And both times I informed the consultants that there is no option given on my internet banking to order a new card.

Last week I sent an email regarding a new card and sent a screenshot to show that no option is given to order a new card. I got a response that the email will be forwarded to the internet banking department. I had to send another follow up email and was phoned twice, but due to poor service, the calls couldn't connect. I was informed via email that because I didn't answer my phone, they consider the case closed. I was also informed that I need to fill out new forms to order a card. No documents was sent to me to this day.

I am very disappointed with the service I have received from the ***** department and the Internet banking department. Capitec is quick to give you a business account, but the after service is very poorly and I would not recommend Capitec Business to anyone looking to open a business account.