Capitec Business Account Dormancy

I tried to make a payment.

Then the payment failed and said my business account got put into a "dormant" state, I need to call support.

Then I had to verify my identity verbally, approve on the mobile app and type 5 things into a secure message JUST TO GET ACCESS TO MY OWN MONEY WHICH I PAY MONTHLY BANKING FEES FOR

In what world do you take a customer's money for the ability to have an account and then disable the account?

This account dormancy is one of the stupidest implementations I've ever heard of.