Capitec BUSINESS Account Blocked over an Idiot

I thought I would write a different story about Capitec Business but was disappointed. Two weeks ago, a new client who was signing up for Wi-Fi with us made a payment of R350 into our account instead of R1650 for a one-off installation fee, including the subscription. He made that deposit after I spoke to him, so I work with a lot of clients, so I receive a lot of calls.

This new client made that deposit and immediately called me, and I couldn't answer the call as I was busy on the other line. Once I was done, I rep**** to his message to inform him that he still needed to deposit an extra R1300 for us to come and do installation at his place, only to find out that he reported my account as a ****. That is because I did not answer his call, 2 minutes later, after he made the deposit. I asked him, why didn't he wait at least 10 minutes and be sure I ****med him out that R350?

Well, I am very disappointed with Capitec Business as their clients; they didn't even try to get hold of me to address the matter. They just went and blocked my account after someone with no facts and Capitec could see this person received their refund, but they still went and blocked my account without talking to me. FNB would never have blocked their client account without communicating with them.

My account is still blocked after I sent so many emails and proof that shows communication between me and this new idiot client that it was miscommunication as he panicked.

WhatsApp messages and the refund were shared with Capitec ***** monitoring email , but nothing from Capitec Business.

After this, I am moving back to FNB, even though it costs more, but at least I will be protected.