capitec Business Account Blocked

I’m very dissatisfied with Capitec Business’ Services. The headache they have been giving me is unmatched. My account was stopped and they requested me to submit some documents. I did all that and they told me to wait for a week. Weeks have passed but I can’t reach anyone to help me. I call everyday with no avail. I regret having a business account with this bank honestly… i call everyday and they always hang up on me or put me on hold for a very long time.