Capitec Business Account

I have a Capitec Business Account and have found their service to be terrible. After calling their Business line for assistance of authoritizing a Debit Order, I received an email address of who would be needed to contact for the matter - Sent the email straight away. TWO DAYS later, I am still waiting for a helpful response. Would advise Business owners to use another bank - Sense of urgency doesn't seem to of importance at all at Capitec Business.