Capitec Business account

We app**** for a business account, The person who assisted was Viwe Gqada. They sent us an email that we had some documents outstanding. We submitted the documents and haven't received any feedback since. We emailed the person numerous times and never even got an auto response back. We went to a branch in Southdale who told us they don't do business banking. We urgently needed the account as customers are paying into our personal account. This is causing problems for VAT purposes as well as SARS. Its not like Capitec is doing us s favor by opening the account.