Capitec Business a disappointment

I am very disappointed with Capitec.

On the 10th of August 2023 I went to Hammarsdale branch to open a business account. I filled up the forms they gave me and provided all the documents they requested but until now no one has given me feedback.

I then tried to apply online, a lady called Rebone Mabilu sent me the forms to fill, I told her the form she sent me is locked I cannot edit and sign, she then asked for documents, and I provided her on the 17th of August 2023, after that she kept quiet.

I called yesterday which is 5 days later and requested to speak to her, a lady that answered said she was busy on a call but send her an inhouse message requesting her to call me, after hours without her calling I called again and the lady that answered said she had left for the day and advised me to send her a message of which I did.

After realizing that there was no reply on my message I followed up with a call again today, the lady who answered said she is busy on another line and asked for my number again to give to Rebone's supervisor, I gave her, after a few minutes she sent a mail saying that my forms were not completed and sent again, the same one that I informed her on the 17th that it was locked.

I am so disappointed with Capitec Business