Capitec busines DISASTER...AGAIN

Another month where I am trying to transfer money from my Wise (US account) to my Capitec Business account and the money gets lost. Not with Capitec not with Wise it is somewhere and I should just wait. All beacuase Mercantile becomes Capitec Bussiness. Even though the SWIFT code is UNCHANGED and there was never a SWIFT code for Mercantile it was always Capitec, I cannot receive funds without fighting every month! NO ONE at Capitec knows anything about an international payment - the MANDATES team at AZA finance are pretending like they have NEVER come across this issue before, fixed it, and done a swift payment (Like last month and the month before???) so I am stuck. My previous HP complaint last month resulted in one call from Capitec, and NO HELP, just a "we will call you back" I am opening a new account somewhere/anywhere else tomorrow.