AP
Andrew P
1 reviews | Active since Oct 2014
13 Nov 2020, 17:27
Capitec Bull****!!!!!!!
Today 13/11/2020 Capitec Bank decided to THREATEN AND HARASS my wife for money that was put into her account yesterday!!!!! We are seeking legal advice on this matter and trust me the Media will be informed!!! Will not allow this happen!! Threats are a form of ************!!!!!
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Replies (2)
Capitec Bank's replyOfficial
14 Nov 2020, 08:54Good day Andrew
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply14 Nov 2020, 08:54
Official
Good day Andrew
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
AP
Andrew P's updateReviewer Update
14 Nov 2020, 09:46Dear Capitec Bank.
Your response is noted, but put on record that this is treated by us in a very serious matter as being Capitec clients for numerous years.
On the 12th November 2020 the following:
1. Eft deposited into my wife's account.
2. Money kept in the account until we went to Capitec Bank Meadowdale at 5.30, note this deposit happened at 3.05.
3. Money confirmed in the account by Capitec Bank Meadowdale.
4. Paid beneficiaries by staff of Capitec Meadowdale.
5. 13/11/2020 the following:
Message from Capitec Bank apologising for wrong deposit????? Today 14/11/2020
Bank account frozen. Adjustments done on the Bank accounts????? Money that was originally in the account taken out???
Our intention was to go to the Branch today, even after the very rude conversation yesterday from your Head Office where we are treated with utter disrespect, regarding this deposit, but we will give you chance to investigate this very serious matter.
Regards. Andrew.
***
Your response is noted, but put on record that this is treated by us in a very serious matter as being Capitec clients for numerous years.
On the 12th November 2020 the following:
1. Eft deposited into my wife's account.
2. Money kept in the account until we went to Capitec Bank Meadowdale at 5.30, note this deposit happened at 3.05.
3. Money confirmed in the account by Capitec Bank Meadowdale.
4. Paid beneficiaries by staff of Capitec Meadowdale.
5. 13/11/2020 the following:
Message from Capitec Bank apologising for wrong deposit????? Today 14/11/2020
Bank account frozen. Adjustments done on the Bank accounts????? Money that was originally in the account taken out???
Our intention was to go to the Branch today, even after the very rude conversation yesterday from your Head Office where we are treated with utter disrespect, regarding this deposit, but we will give you chance to investigate this very serious matter.
Regards. Andrew.
***
AP
Andrew P's update14 Nov 2020, 09:46
Reviewer Update
Dear Capitec Bank.
Your response is noted, but put on record that this is treated by us in a very serious matter as being Capitec clients for numerous years.
On the 12th November 2020 the following:
1. Eft deposited into my wife's account.
2. Money kept in the account until we went to Capitec Bank Meadowdale at 5.30, note this deposit happened at 3.05.
3. Money confirmed in the account by Capitec Bank Meadowdale.
4. Paid beneficiaries by staff of Capitec Meadowdale.
5. 13/11/2020 the following:
Message from Capitec Bank apologising for wrong deposit????? Today 14/11/2020
Bank account frozen. Adjustments done on the Bank accounts????? Money that was originally in the account taken out???
Our intention was to go to the Branch today, even after the very rude conversation yesterday from your Head Office where we are treated with utter disrespect, regarding this deposit, but we will give you chance to investigate this very serious matter.
Regards. Andrew.
***
Your response is noted, but put on record that this is treated by us in a very serious matter as being Capitec clients for numerous years.
On the 12th November 2020 the following:
1. Eft deposited into my wife's account.
2. Money kept in the account until we went to Capitec Bank Meadowdale at 5.30, note this deposit happened at 3.05.
3. Money confirmed in the account by Capitec Bank Meadowdale.
4. Paid beneficiaries by staff of Capitec Meadowdale.
5. 13/11/2020 the following:
Message from Capitec Bank apologising for wrong deposit????? Today 14/11/2020
Bank account frozen. Adjustments done on the Bank accounts????? Money that was originally in the account taken out???
Our intention was to go to the Branch today, even after the very rude conversation yesterday from your Head Office where we are treated with utter disrespect, regarding this deposit, but we will give you chance to investigate this very serious matter.
Regards. Andrew.
***