BP
Bianca P

1 reviews | Active since Nov 2017

22 Jul 2023, 10:46

Capitec breaching contract

Capitec is breaching contract on a loan I made with them by deducting money from my account before the agreed payment date when I receive my salary....every month I have to pay the debit orders that fail .. This month they deduct again but there was enough money in my account on the 22nd instead of 28th now I have to pay for the reversal of this said money, and I have been paying each month for the failing debit orders. Now I have to pay R500.00 for the reversal of their mistake again

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jul 2023, 11:03
Official
Good day Bianca

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,