Capitec Breach Of Banking Security Protocols!

Capitec soooo, breach of banking security when 4 unknown amounts for "online" payments get deducted off your account in the middle of the night, right? No authorisation via the App by myself = makes such a transaction *******. REFUND ME! And also the many others that this has happened to recently! And yes, I did follow the process and reported it online and yesterday I stood in a queue for 2 HOURS at Greenstone to also "visit a branch". No feedback as yet! Incident numbers: ***7 (online) and ***7 (in branch).