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TEBOGO S
1 reviews | Active since May 2011
07 Oct 2021, 16:46
Capitec branches under renovation
Hi, all your capitec branches around me are closed, capitec in kaalfontein and kaalfontein corner are under renovation, I have been going up and down since monday to reverse a debit above R800,00. This is so inconveniencing really.
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Capitec Bank's replyOfficial
08 Oct 2021, 07:08Good day TEBOGO Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply08 Oct 2021, 07:08
Official
Good day TEBOGO Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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TEBOGO S's updateReviewer Update
11 Oct 2021, 14:31Debit order mandate: Please reverse the debit order mandate fees charged. I phoned the call centre and I was referred to the branch. Phoned the branch and Bongani indicated that I should come to the branch. My point is, I cannot travel to the branch after I explained to the branch that I do not have any loan with capitec, despite the guy who assisted me insisted on accepting the mandate. This is the mess created by the bank and I will not honour this by travelling to the bank again. Please reverse the fee and remove the mandate.
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TEBOGO S's update11 Oct 2021, 14:31
Reviewer Update
Debit order mandate: Please reverse the debit order mandate fees charged. I phoned the call centre and I was referred to the branch. Phoned the branch and Bongani indicated that I should come to the branch. My point is, I cannot travel to the branch after I explained to the branch that I do not have any loan with capitec, despite the guy who assisted me insisted on accepting the mandate. This is the mess created by the bank and I will not honour this by travelling to the bank again. Please reverse the fee and remove the mandate.