Capitec Branch Shocking Service

Terrible and shocking service received at one of Capitec Branch(Signet Lenasia) I have been sent from pillar to post with opening a new account due to a *****ulent ID issue. I have been visiting the branch with no help at all, I have been asked to come to the branch using my petrol and money with no Help. If a branch can't do a simple thing like opening an account for customer, what more if I am banking with them. i am very unhappy with the service received, it's shocking!!