Capitec Branch maneger failing to deliver

Good day,<br> <br> About two weeks if not three I walked into the fourways Mall Capitec Bank branch to change my debit date. As I had previously checked with my branch, I had already took my latest payslip as to show that my pay date has changed.<br> <br> With that done, she made it clear to me that as I have changed companies and they dont have my current company on the system, she will therefore forward my details to the relevant department. Should there be anything more needed she would notify me by SMS so as to change my debit date. Until today I never got any feedback from her and I believed all was ok.<br> <br> To my amazement today which in not my debit date, I had funds coming in and capitec decided to take from that amount all because a useless manager did not do her work.<br> <br> With the above said, I think an apology wont be enough this time. Could you please help me get the amount took from my bank account to be reversed.<br> <br> Your assistance will be highly appreciated.<br> With