CAPITEC bounced my salary back to My Employer leaving me with no money to live on .

Capitec requested me to submit FICA documents , which on the 20th February I sent the documents to ***, it was then submitted to Head office and my account was opened again, 3 weeks later Capitec sent me another message similar to the previous one, it says I must submit FICA documents , I then Went to the Bank( Capitec East Rand Mall ) , the Lady who works at Bank said I must not worry, Capitec had a Glitch and sent duplicate messages to people to submit their FICA so my Account will not be Closed. 2 days later my Account was closed, this was 20th March 2024, I then went to the bank to find out why, They told me I must go to the police station and get Affidavit to declare that besides the salary I earn I also receive funds from friends and family. This was very odd but I went to the police station anyway to get the affidavit, I submitted the affidavit to ***. I didn’t receive any help that day, 21st March 2024 was a holiday I understand the bank was not working. Friday the 22nd I called the bank to find out why is my account is still blocked, the Lady who answered the call told me that I must go back to police station to Declare * WHERE THE PEOPLE WHO SEND ME MONEY GET IT FROM* , I Was upset hearing this, it didn’t make sense to me, I then went back to the branch to discuss with the Bank consultant, they then opened my account. But my *SALARY* which came on Wednesday the 20th of March was not in the account, Bank showed R0.00 balance, I then asked where is my salary. The consultant checked my Bank statement and confirmed that money did not come in, I then called my employer together with the consultant to find out if they paid me, My employer confirmed I got paid on the 20th of March, Capitec consultant called the Head office ***** department, and they indicated that My Salary came in on the 20th *BUT THEY RE-DIRECTED MY SALARY BACK TO MY EMPLOYER’s ACCOUNT* Hence it does not even reflect on the statement. This is Worse INCONVINIENCE EVER. the Capitec consultant also indicated that I had a soft freeze, so they were not supposed to bounce my Salary back. CAPITEC caused me to not have money from 20th March which my Payday until now. For this inconvenience I want Capitec to Reimburse me for the returned debit orders, money I used for Driving in and out of Bank and Police station, cell phone Bill and spending over 5 days without access to money that belong to me.