Capitec blunder

Hi, I am extremely annoyed and frustrated, Makeing a card transaction at a shop 2/09/2021 the card reader didnt acknowledge payment as a receipt didnt print. We then tried again and 2nd time round the machine read declined I made an arrangement to go get cash But when i looked at my statement both payments had been acknowledged by Capitec even though the one said declined. it was in the unprocessed block.

I showed the shop keeper who stated he hasn't had any notification, and as far as i am aware a transaction waiting to be processed goes into the yet to be processed block of Capitec

So the money had been deducted from my account and what infuriated me more was they had processed a declined payment , and they dont know if i had given the shop owner cash.

I immediately visited a Capitec branch and explained what happened. the assistant was helpful but still my money had gone off. He contacted his support team who could see the one payment was declined and said they will reverse that one.

How ever i was shocked and annoyed they actually processed the payment on Saturday the 4th of September including the declined payment.

I showed the shop owner who still stated he did not receive the money.

Basically Capitec processed a payment that was declined and it concerns me because on numerouse occasions on certain paypoint machines it declines, why i dont know and it waorries me that past payments have also been payed out when i have payed already

I am annoyed as i now have to suffer due to thios when this one payment should not have even been taken off my account.