Capitec blocks accounts without notification

Item: Capitec Bank
Rating: 1
Author: Thoko K

I'm disgusted by how Capitec conducts their business. How do they block my account without speaking to me first sue to someone who willingly deposited money into my account. This us such an inconvenience as I cannot get to the branch today to clear this up. I need Capitec to explain this and release my money then keep their business.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

21 Jan 2019, 16:15

I acknowledge your posting, and have referred it to Kim Simons for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply21 Jan 2019, 16:15

Official

Thoko K's updateReviewer Update

21 Jan 2019, 16:35

5 working days? I'm stuck at the garage they won't let me go coz I poured full tank now I can't pay for it.

Thoko K's update21 Jan 2019, 16:35

Reviewer Update

5 working days? I'm stuck at the garage they won't let me go coz I poured full tank now I can't pay for it.

Capitec Bank's replyOfficial

25 Jan 2019, 10:36

Good day Mrs Khanyile

Please refer to our written communication. I'm busy liaising with our Forensics Department and I will keep you updated.

Kind regards
Kim Simons
Complaint Management
Capitec Bank

Capitec Bank's reply25 Jan 2019, 10:36

Official