Capitec blocking my account.

So Tuesday I got a text from capitec stating that my account has been restricted due to outstanding documents I didn't submit mind uou I didn't get any email regarding the documents, this morning I woke up and my account has been blocked I can not see or use my money, I then went to bayside branch to get this sorted out ,,I swas told the is a soft hold in my account no reason I then told then I want my money and they can close thier account I don't care they refused,I gave them ghe documents hheh needed but still my account is blocked they saying it will take few days to sort that out .