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Nsindiso N

1 reviews | Active since Jul 2021

27 Aug 2025, 19:52

Capitec Blocking Account On Payday No Acess To Salary

Extremely angry with the service I received, I've been using Capitec as my main account for just over a year, my salary is deposited on the 27th every month, today I received my salary as per usual and proceeded to make transactions in the morning, I then went to town to fill up my tank I thereafter tried to pay and my card kept declining , when I checked my app no balances were showing

I had to call and borrow money to pay for my petrol on payday ,,very embarrassing 😡😡 I then went to the branch to get assistance when I arrived they told me they are not sure why the account was stopped but its showing "*****ALENT ACTIVITY" when i asked them to elaborate on these false accusations they couldnt as they claimed not to have acess....and unfortunately there is not much they can do.

I have made 100calls to Capitec call centre today trying to get assistance.... i have not payed my bills , my debit orders are bouncing and i havent even bought any groceries for my family. It's 19h44 and I'm still waiting for assistance from Capitec.

I will definitely be moving my salary bank after this

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Replies (2)
Capitec Bank
Capitec Bank's reply27 Aug 2025, 20:39
Official
Good day Nsindiso Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank
Capitec Bank's reply27 Aug 2025, 20:43
Official
Good day Nsindiso Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank