TM
Thozama M

1 reviews | Active since Jul 2023

04 Feb 2024, 18:54

Capitec Blocked My Salary For No Reason And Is Not Responding To Me

Capitec still has not unblocked my salary, after a full week of being told that they are investigating, they told me the investigation will take 5 days it’s been over 8 days and worst of all I am not getting any feedback from Cuatomer Complaints department or anywhere else from Capitec. They just decided to block my salary and no reason was given as to why. I can’t access my account. This is the worst customer service ever.

I would not advise anyone to bank with this bank you get treated like ******* for no good reason even after you have given them everything they ask for they will ignore you and act like you don’t exist while you starve to death because your money is stuck in their bank.

I really regret banking with this bank

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Feb 2024, 09:41
Official
 
Good day Thozama

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank