Capitec blocked my capitec account and I can't do any transactions

I joined an investment online, then I deposited R256 on it and I received R302 on the 4th of April 2023. The following day on the 5th of April I couldn't access my account, my bank account was blocked and I couldn't do transactions. On the 6th of April 2023 I went to the police station to do the affidavit that says I joined an investment now my card its blocked after that I went to the capitec branch with the affidavit and my certified ID. They told me to wait for 4 hours or more so that they can answer me but they didn't. They even gave me an incident number to track it on whatsapp, but when I tracked it they said they couldn't find any incident occurred. Then on the 11th of April i went back to the capitec branch after standing on the long que for 3 hours and I was told that I must go back to the police station to do another affidavit because the one I had doesn't have dates and the amount of the money I deposited and the money I received from Amazon investment and they said they put my account onhold because of *****. I went back to the police station to do another affidavit only to add those dates of the transactions, but when I came back the capitec branch was closed because it was late. I just want them to give me my money in my card back then they can have their card back. I don't have cash for transport to go to the branch I spent R240 to go there just for nothing. Thank you