Capitec Blocked My Account Without Resolution for Over a Year!

My Capitec account has been blocked since 2023 due to a suspected ***** case. Someone sent money to my account and later reported that I had ****med them — which I had absolutely nothing to do with. I don’t know this person, I never asked for any money, and I have no way of contacting them.

Capitec froze my account with my own money in it, and despite numerous calls, emails, and branch visits, I have received no real assistance or resolution. All they keep saying is that I must “sort it out with the sender” — but how am I supposed to do that when I was not involved in the first place and I don’t even know who the sender is?

It’s been well over a year, and I feel completely ignored and unfairly treated. I’ve done everything I could from my side. Capitec is withholding my funds and failing to take proper responsibility or provide a real solution.