Capitec blocked my account without proper proof and reasons.

Yesterday my husband had his account frozen due to a third party phoning Capitec and advising of a case opened against him . Firstly the money in question has nothing to do with the Third party that had called the bank. My husband had sold his vehicle and purchased another vehicle from a reputable dealership . the difference of the sale (which has nothing to do with the third party asking capitec to block the account ), was paid into my husbands acc.This had nothing to do with the third party who had logged the call to capitec to have my husbands accounts frozen. We were advised to go to the branch with supporting documentation, which we have done today. My husband is the sole bread winner of this family and having his account blocked for no fault of his is totally unacceptable. He does not have access to any of his money and is unable to buy food to put on the table as i write this. Capitec has not yet unfrozen his account and this is causing us distress. We have two small kids to see to as well and who cannot be provided with the necessities because of this from Capitec.

I fail to understand how a third party, not the SAPS can phone the bank and have someones account blocked with having the full story and relevant documents available to the Capitec. Does Capitec just go with the words and believe the person on the phone.

Also i would like to know how the third party that called the bank was made aware of the transactions on my husbands account.

The branch had said that nobody can access someones account without finger print so my question is how does the call centre do it when the client is not physically there to produce their finger print. Is Capitec allowed to divulge information of their clients transactions to a third party without the clients permission and where there has been no court order etc to divulge this info?

I am totally disgusted as to what has transpired and my husband would like finalisation of this issue. Capitec was quick to block the account without any other documents yet after we have produced legit documents of where the funds came from , Capitec has still not unblocked the account and we are left with no means to access his monies. I fail to understand how the same forensics department that blocked the account so quickly by word of mouth cannot unblock it when furnished with the relevant documents to prove the transaction.

i am also baffled by the fact that the forensics team at Capitec cannot be contacted any other way unless via the branch. The call centre tells us they do not have feedback from forensics . Why is it that no one can submit their documents directly to the forensics team at Capitec. or make follow ups directly with Forensics- the same team which didnt hesitate in blocking the account with the proper documentation??