Capitec blocked my account without proper investigation 0821

Nokubongwa, thank you for sharing your concerns. We understand how stressful this situation is, especially when the account is used for your business and to receive funds for your children. Please note that we do not block accounts without valid reasons. When unusual or suspicious activity is detected, we are required to place a restriction on the account to protect you and your money. We do have dedicated support channels in place to assist in these situations. This is why you were advised to complete an affidavit, as it helps our team investigate the matter properly and work towards resolving it. Please also message us on WhatsApp, as the case number shared here is missing a few digits, and we are unable to look into the matter fully on this platform. Our consultants will be able to assist you further once the correct details are provided. We appreciate your patience and cooperation and remain committed to assisting you through this process.