Capitec blocked my account - relevant docs sent still no help just empty promises

It's been almost 3 weeks now Capitec having blocked my account which I use for my business. It's frustrating because now my business hasn't been operating for so long because I do not have access to my account to buy material. What hurts more is that I have lost and losing clients due to Capitec, I have been calling and going to the branch for help, Capitec requested documents which I gladly submitted last week already and I was told my account will be unsuspended and guess what it's still suspended and I have a business to run. I've been sent from pillar to post and given false hope, this is really sad because my business is suffering, I'm losing clients and have lost some