Capitec blocked my account !!!!!

After 5 visits to the branch( of one which I waited over 2 hours with my 4 year old), 8 emails sent to Capitec and getting an attorney to assist which is not cheap, I am still getting no assistance. All I get is an email saying we apologize for the delay and the query is still with Forensics department. I sold my vehicle on 16 February 2022. The buyer viewed the vehicle, took it for a test drive and was happy with the vehicle. The payment was made on the same day and the vehicle and logbook was handed over to the buyer. The next day my account was frozen because the buyer claimed *****!!!!! I was also advised by a consultant that the buyer claimed deposit ****. I don't understand the ***** or **** because the buyer has the vehicle. I have done everything that Capitec has asked of me, sent affidavit,sent sale agreement and still to this day I have not even had any feedback regarding this issue. Instead I have been made to feel like a ******** and called a suspect by Capitec. My lawyer received feedback from Forensics saying that they are of the opinion that this is a civil matter after they have investigated and advised that the dispute is transferred to legal who will contact my lawyer, still no feedback. It is over a month now. If this buyer was not happy with the vehicle, why did they purchase it and even so, after they successfully got Capitec to block my account , why have they not at least returned my vehicle. They instead are sitting with my vehicle and logbook while Capitec decided to block the funds. It's simple, vehicle was viewed, buyer was happy, funds were paid, buyer received the vehicle and logbook. Capitec, why is my account still blocked and I have no access to those funds???? Instead I am just incurring expenses and losing. If this is a civil matter as Capitec Forensics stated, why hasn't the buyer taken me to court to have this issue resolved? Capitec, in my opinion has taken sides and thrown themselves in the middle. I have been a customer for 7 years and this treatment is really unfair. No crime has been committed and the funds were paid to me after the buyer was happy with the vehicle and in possession of the vehicle. What exactly is the delay in getting these funds released? Capitec, please have my funds released or please go and fetch my vehicle and bring it back to me because the buyer that claims to be unhappy with my vehicle is still in possession of it after a month. There are financial damages and loss being incurred to me , not to mention the sleepless nights and stress I am experiencing. This experience is frustrating and has made me lose faith in Capitec. This is really not fair!!!!