Capitec blocked my account and I can't pay for my policies.

Zandile Khumalo, Capitec has blocked my account. I have received inadequate service, they haven't informed me on how this issue is going to be resolved. It has been 8 days now, and they still haven't unblocked it. I have policies that I need to pay for, and I can't afford to have them lapse because of this. They also mishandled my FICA Documents by forwarding them to a third party that is not involved in the matter. I am completely out of options here.