MP
Mphoza P

1 reviews | Active since Nov 2017

30 Oct 2018, 10:08

Capitec blocked my account and i cant access my money ??

Capitec, please release my money that you freezed in my Bank as one can explain why I cant use my money . I spoke to ********** then rep**** with an email as she told me by sending Screenshots of my Account not working . Then she phones back and tells me to call 0860 .. number they cant also help me . As we are arguing, they telling my Account looks OK, I tell them its blocked so im very frustrated as I cant pay my monthly Debts because of this inconvenience .

Please sort this out immediately Capitec ??

Branch is even worse, they cant help me .

0
Replies (1)
Capitec Bank
Capitec Bank's reply30 Oct 2018, 14:21
Official
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank