CAPITEC BLOCKED MY ACCOUNT

Item: Capitec Bank
Rating: 1
Author: ewart N

We have a society of 6 ladies( i am the only Man) and we paying each other monthly now it was Zinhle Makaye turn to pay us this month and few days after she had paid us, she went to block our accounts at Capitec saying we are dealing with *****. Capitec did not contact any of us about this, we only see when we want to do transactions that our accounts are blocked. This clearly shows that Capitec Bank is *********** because anyone can just call and say anything to them and they block account without any evident proof but a hearsay what's worse they don't even contact you to ask, they just block.So, if you own me money, i can pay you your money and block your again to claim my money back. That is capitec for you.

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Replies (4)

ewart N's updateReviewer Update

05 Mar 2018, 03:20

We have a society of 6 ladies( i am the only Man) and we paying each other monthly now it was Zinhle Makaye turn to pay us this month and few days after she had paid us, she went to block our accounts at Capitec saying we are dealing with *****. Capitec did not contact any of us about this, we only see when we want to do transactions that our accounts are blocked. This clearly shows that Capitec Bank is *********** because anyone can just call and say anything to them and they block account without any evident proof but a hearsay what's worse they don't even contact you to ask, they just block.So, if you owe me money, i can pay you your money and block you again to claim my money back. That is capitec for you.

ewart N's update05 Mar 2018, 03:20

Reviewer Update

We have a society of 6 ladies( i am the only Man) and we paying each other monthly now it was Zinhle Makaye turn to pay us this month and few days after she had paid us, she went to block our accounts at Capitec saying we are dealing with *****. Capitec did not contact any of us about this, we only see when we want to do transactions that our accounts are blocked. This clearly shows that Capitec Bank is *********** because anyone can just call and say anything to them and they block account without any evident proof but a hearsay what's worse they don't even contact you to ask, they just block.So, if you owe me money, i can pay you your money and block you again to claim my money back. That is capitec for you.

Capitec Bank's replyOfficial

05 Mar 2018, 09:12

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply05 Mar 2018, 09:12

Official

Complaint Management
Capitec Bank

Capitec Bank's replyOfficial

07 Mar 2018, 13:17

Good day Mr Nephawe

As discussed telephonically, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank

Capitec Bank's reply07 Mar 2018, 13:17