NP
Nicci P

1 reviews | Active since Oct 2022

26 Oct 2022, 10:12

CAPITEC BLOCKED ACCOUNTS

Freaking disgusting service from Capitec. How they just block people's accounts without sending out notice. Will def move to another bank, such horrible service. So for whoever received an payment from SARS yesterday your account has been blocked by CAPITEC and NOT SARS!!!! i have spoken to people in SARS and they said it is not them they will never do that as that is ******* to do. It is CAPITEC who has stopped out accounts because they think its ***** that SARS has paid money they owing to us into our account, taking it on themselves to decide that that was *****, how disgusting, standing in the shop to get food for my daughter and embarrassing to know that no where my card is working, freaking no man you dont do that to your clients, no no.....

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Oct 2022, 10:14
Official
Good day Nicci

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

NP
Nicci P's update26 Oct 2022, 10:20
Reviewer Update
i have been on the phone with them since this morning and all they say is that sorry they cant help me as capitec blocked our accounts. we must now go to the bank now and gets this sorted , no that's not right, fix this. your mistake. you cannot just block peoples accounts like this, if anything you stop the money that they transferred not block their accounts you have no right. Fix this i have debit order going off soon and my whole salary that will be transferred and i cant access my stuff. i am very very upset and for that small amount you block my account, not right.... FIX THIS!