Capitec blocked account

My account has been blocked since 2024, i have contacted them, i did everything they said i must do thats including the documents i had to bring but still today , no communication until now. I have phoned them, emailed them and i went to their branch alot of times and everytime i ask feedback, they always give me different response and i even lost my childs sassa grant due to my account thats blocked i even gave up already by comtactimg them but they were supposed to be contacting me, there are still funds in my account that i need access to the only respose i got was that i am no longer a client at their company can you please assist.