Capitec blocked account

I am really disappointed by the system Capitec uses when it comes to blocking accounts. My account has been blocked for the 4th time by Capitec because of malicious people who are greedy and ****mers. Capitec doesn't fully investigate completely when people are reporting other people's account, and the worse part is those people don't use Capitec and I do. I thought that counts as I'm the customer, you will send them emails with the necessary documents and they'll still give you the run around. Before blocking accounts do your due diligence and investigate properly, call me and confirm with me before causing any inconveniences because you block accounts and some of us had things to do and families to feed.