Capitec block bank

I am writing to request your assistance in resolving a dispute with Capitec Bank regarding my account being blocked without my consent. Despite my efforts to resolve the issue with the bank, I have been unable to use my app or access my account.

On [11 september 2024], I discovered that my account had been blocked due to allegedly suspicious transactions totaling 1700, which Capitec claims is *****ulent. However, I had not authorized these transactions, and I believe my account was compromised.

I have tried to resolve this matter with Capitec, but they have not provided a satisfactory solution. I request your intervention to:

1. Investigate the alleged *****ulent transactions 2. Unblock my account 3. Restore access to my app and account 4. Take necessary measures to prevent future unauthorized transactions

I appreciate your attention to this matter, and I look forward to your prompt response.

Sincerely,

Zama ntombenhle khumalo