Capitec blatantly LIES to their customers and gives absolutely NO CUSTOMER SERVICE!!!!! DONT BANK WITH THEM EVER!!!!!!!!!!

I made an EFT into the wrong account and contacted my bank Capitec and explained the situation to them and they said do not worry man you will get the money back it will take 14 days with a penalty fee, the amount I eft'd was R2400 and R300 and they said the penalty will be R160 and I thought to myself 14 days with that penalty and getting my money back whopee!!! After 14 days nothing so I decided to call and then they told me sorry we cant help you go to RCS of which I called and RCS said they have no idea what Capitec is talking about and that, that account number does not belong to them, then Capitec again said call Direct Axis of which I did again and they said go to Standard bank thats where the money is, so I then went to standard bank where I stood in a queue for 5 hours just to hear they cant help me either and i must go back to Capitec and they refusing to help me AFTER THEY INITIALLY SAID I WILL GET MY MONEY BACK!! You call this customer service and lying to a client blatantly like that!!! I then wanted to withdraw my investment with Capitec and close my account to which they want to charge me again! *****ing my money and not servicing me no wonder FNB is the best bank because I have had the same incident with them and they immediately helped me and stayed in touch with me. So sick of always struggling with Capitec. DO NOT BANK THEM!!!!! Take it from me!