Capitec blame game

Highly dissapointed with capitec. On 13 Jan I withdrew R200 at a spark atm in Alexandra pick n pay and it never dispersed my money but it went off in my account. Went into the branch and told its not capitec's problem but rather a machine operator spark. First of all I am a customer and expect service when I need it, I went to that machine because it had capitec signs on it I have no business with spark I bank with capitec and I want my money. I have since been told of 7 working days but no one bothered to do a follow up with me. Capitec I highly recommended you but am saddened.