1 reviews | Active since Jul 2011
Capitec Blacklisted Paypal
After 3 calls to Capitec due to not being able to link my new Capitec card to PayPal I was informed that PayPal has been blacklisted by Capitec and no new cards can be linked to PayPal. I was informed that I should use a different bank's card.
I can't remember the last time a bank advised me to go to a different bank. Why not fix the problem instead of chasing your customers away? The previous agent wanted me to drive to the nearest branch which in my case is 150km away which would have been a complete waste since PayPal is blacklisted.
Could someone please explain to me why PayPal is blacklisted and when this issue will be fixed?
I'm grateful for the last agent I talked to sparing me petrol and a day off from work as it would have been a utter waste of money and time.
Come on Capitec, you can do better. You're the bank I switched to when Standard Bank told me I had to open a 4th account for international payments. I switched because now I only need 1 account to do everything. Do you want me to switch again?
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Shortly thereafter I get an email stating you tried to contact me and could not.
Even though in that very email it clearly states your hours are Monday to Friday.
Why can you contact me over the weekend but I can't phone back?
Why did I get another email with a survey asking me to rate the support that I have not yet received?
Shortly thereafter I get an email stating you tried to contact me and could not.
Even though in that very email it clearly states your hours are Monday to Friday.
Why can you contact me over the weekend but I can't phone back?
Why did I get another email with a survey asking me to rate the support that I have not yet received?
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank